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Refund policy

Returns & Refunds

Every item we sell is made to order just for you, so all sales are final. We can't accept returns or exchanges for sizing, fit or change of mind, so please check the size chart before you order.

Damaged, defective or misprinted items

If your order arrives damaged, defective, misprinted or isn't what you ordered, we'll replace it at no cost to you. If we're unable to replace the item, we'll refund you instead.

To report a problem, email customerservice@elev808designs.com within 14 days of delivery with:

  • your order number, and
  • clear photos of the issue (and of the packaging, if it arrived damaged).

We'll review your claim and get your replacement started as quickly as we can.

Lost packages

If tracking shows your package was lost in transit, email us and we'll reship your order once, free of charge.

Wrong or undeliverable addresses

Please double-check your shipping address at checkout. You're responsible for the address you enter.

  • If a package is returned to us because the address was incorrect or incomplete, or because it wasn't picked up, we can reship it once it's back with us. You'll just cover the shipping cost for the new shipment.
  • If the address problem was our mistake, we'll reship it at no cost to you.
  • Need to fix an address? Email us as soon as possible. We can only change an address before your order ships.

Order changes

Need a different size or want to change a customization (like a name or number)? You have 72 hours from the time you place your order to ask for a change, even if the item is no longer listed on the site. Email customerservice@elev808designs.com with your order number and the change you'd like. Because every item is made to order, we can't change an order after the 72 hours are up.

Pre-sale items

Pre-sale items usually take 8–12 weeks to arrive, and many arrive sooner. Each pre-sale listing shows its own timing. Pre-sales stay open anywhere from 24 hours to two weeks after a drop, and the shipping clock starts once the pre-sale closes. During busy seasons and holidays, timing may run a little longer. Once your order ships, we'll email you the tracking details.

Customers in the EU and UK

If you're in the EU or UK, you may have a legal right to cancel within 14 days of delivery for items that aren't personalized. Contact us at customerservice@elev808designs.com and we'll take care of it.